Can I return or exchange my apparel and/or accessories?
Because all items are custom ordered and sewn, we are not able to offer exchanges or returns at this time. However, if an item is defective, please reach out to marketing@elliot-hs.org and we will work with you to get a replacement.

How long will it take for me to receive my order?
Given the custom nature of our products, production currently requires approximately 5–6 weeks, plus shipping time. You will receive an email once your order ships from store+77269500183@t.shopifyemail.com with tracking information.

How do I cancel an order?
If you would like to cancel your order, please email gina@resourcepromotions.com within 24 hours of placing your order. *A fee may apply for any cancellations.

How do I pay using a Purchase Order?
For payments to be made with a purchase order, please select the “purchase order” option at checkout and enter your name, organization, department, and department cost center as prompted. Please proceed with your order and a member of our vendor team will be in contact with our purchasing department to retrieve a department-approved purchase order.

How do I know my item will fit?
Please refer to the sizing chart listed on each product page to ensure the best fit. Please note that sizing can vary between different items and brands.

How will my charge appear on my credit card?
A charge from “SP SolutionHealth Stor” will appear.

Can I add additional embroidery?
Pricing includes embroidery of our Elliot Health System logo, a department name from a pre-selected list, and you may enter your name and/or credentials for embroidery as well.

For additional questions regarding your order, please email marketing@elliot-hs.org.