Can I return or exchange my apparel and/or accessories?

Because all items are custom ordered and sewn, we are not able to offer exchanges or returns at this time. However, if an item is defective, please reach out to Kelli.Readey@SolutionHealth.org and we will work with you to get a replacement.

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How long will it take for me to receive my order?

Please allow for a minimum of 14 business days for order production and 1-2 days for shipping. You will receive an email once your order ships from store+77269500183@t.shopifyemail.com with tracking information.

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How do I cancel an order?

If you would like to cancel your order, please email gina@resourcepromotions.com within 24 hours of placing your order. *A fee may apply for any cancellations

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How do I pay using a Purchase Order?

For payments to be made with a purchase order, please select the “purchase order” option at checkout and enter your name, organization, department, and department cost center as prompted. Please proceed with your order and a member of our vendor team will be in contact with our Purchasing department to retrieve a department-approved purchase order.

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How do I purchase a gift card to the SolutionHealth Employee shop?

Gift cards can be purchased directly through the “other items” tab of your organization’s shop and are available in amounts of $25, $50, $100, $150 or $200. To purchase a large quantity of gift cards, please contact Kelli.Readey@SolutionHealth.org.

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How do I request a new logo or department for apparel?

For all logo and department questions, please reach out to Kelli Readey, Marketing Specialist within the Office of Strategic Communications at Kelli.Readey@SolutionHealth.org.

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How do I know my item will fit?

You can refer to the sizing chart listed on each product page. Please note that sizing can vary between different items and brands.

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How will my charge appear on my credit card?

A charge from “SP SolutionHealth Stor” will ppear.

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Can I add additional embroidery?

Pricing includes embroidery of your organization’s logo and department name. Additional charges may apply to add an employee name/credentials. No additional embroidery is being offered at this time.

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What happens if I have an outstanding order with the previous employee store?

Your existing order will be filled as planned by our previous vendor.